GENERAL SALES CONDITIONS
1. ACCEPTANCE OF GENERAL CONDITIONS
- Your reservation constitutes a contract in which the client accepts each of the following conditions. It is the responsibility of each participant to carefully read and understand the general conditions, which come into force at the time of payment.
- The Heaven and Earth Tour fact sheets explain what is included in the price and what is not included.
- On our web site the prices are indicated in USD while the prices indicated in our brochures are in VND. The conversion between USD and VND is based on a fixed annual rate and does not take into account the daily exchange rate. Le client will pay the amount indicated according to the chosen currency.
- Our rates are fixed and non-negotiable.
3. PERSONAL DATA
- The personal data collected by Heaven & Earth Tours is solely for internal use and under no circumstances will this information be communicated or sold to third parties.
4. CLIENT RESPONSIBILITY
- The customer releases Heaven & Earth Tours from all liability for damages resulting in injuries, accidents, death or loss of enjoyment resulting from the activity. The client is responsible for being in good health and sufficiently independent to undertake the journey.
- Heaven & Earth Tours cannot be held responsible for consequences of events not under their control, damages caused by participants nor expenses resulting from an accident, a natural disaster or problems of a political nature.
- Clients must be covered by individual travel insurance.
- Heaven & Earth Tours is not responsible for delays or impediments due to air or ground transportation.
5. CLIENTS WITH SPECIFIC NEEDS
- Before making a reservation, it is the client’s responsibility to inform the company of any physical or mental condition of a member of his party that may be relevant.
- Heaven and Earth Tours reserves the right to refuse to offer a circuit to a person when in the opinion of Heaven & Earth Tours, the circuit would be incompatible with the specific needs of this person. No responsibility is incumbent upon the company to provide an unsuitable circuit to anyone whose specific needs have not been revealed at the time of the reservation.
6. CANCELLATION AND REFUNDS
- For Cancellations made 24 hours in advance of your departure, your full amount will be refunded.
- For a cancellation less than 24 hours from your departure, 70% will be refunded.
- If you do not show up at the designated departure time without notifying us at least 12 hours in advance, no refund will be made.
- In the case of rain at the time of departure, you may choose to postpone your tour to another day or cancel your tour and receive a full refund.
- If you have paid through Paypal, your refund will be made through Paypal. In the case of a cash payment, your refund will be made at our office in the currency in which you made the payment.
- Once the tour has begun, no refund may be requested.
- Heaven and Earth Tours reserves the right to interrupt a tour at anytime. In this case you will receive a full or partial refund.
7. RESERVATION MODIFICATION
- You may change your reservation at any time without incurring fees.
- By internet: You may pay via the internet through Paypal at the time of your reservation.
- At our office: You may pay directly at our office. We accept VND (Vietnamese Dong), US Dollars and Euros.
- WE DO NOT ACCEPT CREDIT CARDS FOR PAYMENTS AT OUR OFFICE.
- You must arrive 15 minutes before the tour departure time in order to register with our personnel.
- If you are not at our office at the start of the tour, the tour will leave without you and no refund can be requested.
10. ADDITIONAL SERVICES
- The price our tours DOES NOT include transportation to and from your hotel and our office.
11. SERVICES NOT USED
- Heaven and Earth Tours will not refund and service not used during the trip.