Pricing, payment methods, cancellation and refund policy, rain policy, insurance, responsibilities... All the important information to prepare your booking with peace of mind.

We apply clear and fair conditions: free cancellation up to 24 hours before departure, flexible rain policy, quick refunds. Discover all our terms and conditions.

Fair tourism has been part of our DNA since Heaven and Earth was created. Our tours are not simple visits: they are authentic encounters with partner families who share their skills and hospitality.

Discover our concrete commitments: annual reinvestment in rural communities, education support, fair compensation for partner families. Tourism that makes sense, far from "charity business".

Over 100 bikes maintained daily by our professional mechanic. From electric bikes to Cannondale and Cube mountain bikes, children's bikes and tandems: we have equipment suitable for every body type and level.

Certified helmets, CE-standard baby seats, gloves for mountain bike tours... Your safety and comfort are our absolute priority. Discover our complete bike fleet and equipment.

Which bikes are available? How to book? What if it rains? Can children participate? What's the group size? Do guides speak French? What's included in the price?

Find answers to all your practical questions about our tours, equipment, bookings, policies and our approach to tourism. Everything you need to know before setting off on an adventure with us.

Our office is located at 61 Ngo Quyen Street, Hoi An, in the heart of the old town. We are open 7 days a week, from 7:30 AM to 9:00 PM. You can reach us by phone, WhatsApp, email or come meet us directly.

Our French and English-speaking team is at your disposal to answer all your questions and help you choose the tour that suits you. Don't hesitate to contact us!

1994. Love at first sight with Vietnam. 1996. A meeting, a wedding in Hoi An. Years exploring the countryside by bike, sharing these rides with friends... Until one day, one of them told us: "This is the best day we've had since arriving in the country."

That's how Heaven and Earth was born in 2009. Discover how a passion for authentic Vietnam turned into a 17-year adventure, off the beaten path.

From leisurely family rides (9 km, flat terrain) to athletic mountain bike adventures (45 km, significant elevation), we offer tours suitable for all levels. Each tour is classified according to 4 criteria: distance, elevation gain, terrain type and technical level.

Discover our detailed classification system to choose the tour that perfectly suits you. Our guides also adapt the pace according to weather and group abilities.

Heaven and Earth is much more than cycling tours. It's a mindset: authentic encounters, small groups (max 10 people), passionate guides speaking French and English, 100% original itineraries.

Discover what a typical day with us looks like: welcome at the office, choosing the right bike, countryside ride, meeting artisans, participating in local activities, traditional lunch... An experience you'll never forget.

Travel blogs from around the world, specialized magazines, TV shows in the Netherlands, Brazil, Australia... Since 2009, hundreds of travelers and media have shared their experience with Heaven and Earth.

Discover what Maman Voyage, Sidewalk Safari, Inside Asia Tours, Jetstar Magazine and many others say about us. Their enthusiasm is our greatest reward.

#1 in Hoi An since 2009. Over 3,000 customer reviews, 90% excellent. Official international license, 100% original tours, fair tourism, experienced guides... We have good reasons to be proud of what we've built.

But what really makes us different is our commitment: to help you discover the real Vietnam, the one others don't show. Discover the 8 reasons to trust us.