HEAVEN AND EARTH BICYCLE TOURS
The Hoi An Cycling Tours Specialists Since 2009
Questions / Answers
We have more than 100 bicycles available and several different models, including City Bikes, Mountain Bikes and Hybrid (VTC) Bikes for a wide range of riding conditions. Please visit our “equipment” page for more details.
All of our bicycles are regularly serviced by our mechanic and are thoroughly checked after each tour.
There are two reasons we do not organize departures from hotels:
The first reason is for your safety, as your hotel could be located at a distance from the planned circuit. This would add additional kilometres to the tour you have chosen. Often, these extra kilometres would cross roads where traffic circulation is quite heavy and where the scenery not very interesting.
The second reason is for your comfort. Each person needs a different sized bicycle. A person 1,50m in height would not use the same size bicycle as a person measuring 1,70m, and, unless you are a specialist, it is difficult to select the appropriate sized bicycle on-line.
Our tours leave from our office so that our team can advise you and help you choose a bicycle best adapted to your body. With a comfortable bicycle you will feel more at ease and secure so that you benefit the most from your excursion.
By leaving from our office, you eliminate the need to travel on a road with heavy traffic.
In the case of bad weather there are several possibilities:
If there is no storm warning and no risk, the tour will leave as scheduled under the rain. During the rainy season the weather can change very quickly. It is not very cold and the rains tends to be very light.
You have the option to postpone your tour until another day, according to availability at no extra charge.
In this case, we will refund your money at no extra charge. In the case of a last minute cancellation your refund will be made by the same method that you effected your payment.
- You prefer not to bicycle in the rain.
- You may request a refund.
Yes, we have baby seats that comply with European Community (EC) norms that can transport infants up to 22 kgs.
Your infant will be in back of you on your bicycle.
Our tours are all-inclusive, excluding soft drinks and insurance. Most people are already have a travel insurance while on holiday.
Verify the details of the tour that you have chosen. There are exceptions as to what is included or not included
The philosophy of Heaven and Earth is to help you discover the real Vietnam, the one you imagine when you prepare a voyage of this type. We bring you to destinations that remain preserved and unknown (so they are not found in tourist guides). These villages are just as beautiful as the villages that have become destinations for mass tourism.
This is also why we limit our tours to no more than 10 persons per tour; to help preserve the tranquillity of the villages we cross, and for you to discover the authentic Vietnam up close.
If you still wish to discover those villages mentioned in the tourist guides, we recommend the agency “Hoi An Classic Tours”. They organize visits to the villages of Tra Qué, Cam Thanh (Cam Ha), Cam Nam, Chau and other tourist destinations, in a more original and interesting way.
We do this in order to preserve them. Numerous agencies attempt to copy our tours and offer similar tours. If we indicate the names of the villages that we visit, it is to preserve them and also so that you do not find yourself among 50 other tours in the same village at the same time.
When booking your tour, be careful. All of our tours, without exception depart from our office on 57 Ngo Quyen. If someone suggests that you depart from a different address, it is not a tour run by Heaven and Earth.
We do not offer this activity as part of our tours for safety reasons. The destinations that we visit are not touristic, and the water buffalos are not accustomed to strangers. If we approach them too quickly they sometimes are afraid and become aggressive. There have already been accidents in certain popular, touristic areas where the water buffalos are supposedly “accustomed” to people. So, we prefer not to place you in danger.
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